Complete IT Support for Your Business.
Keep your company running without disruption through a reliable Annual Maintenance Contract covering on-site visits, emergency response, remote support, infrastructure care, software setup, email support, network troubleshooting, and day-to-day IT operations.
From routine maintenance to urgent technical incidents, RWT Systems acts as your outsourced IT department in Dubai and across the UAE—delivering structured support with expert engineers, fast response times, and clear monthly service visibility.
Your outsourced IT team, built for operational continuity.
We support growing companies that need dependable IT performance without the overhead of building a full in-house support structure.
One contract. Full-spectrum IT support.
Our Annual Maintenance Contract is designed for businesses that need proactive technical support, predictable service coverage, and quick access to specialists whenever issues happen.
Fixed visits every month for inspections, support tasks, preventive checks, and ongoing IT housekeeping.
Rapid on-site intervention whenever urgent IT problems affect your operations.
Fast troubleshooting and user assistance through remote channels during your company’s business hours.
From Windows issues and software activation to email problems, printer setup, user access, backups, and workstation performance.
Everything your team needs to stay productive.
We cover both the visible daily issues your staff face and the deeper infrastructure layer that keeps the company connected, secure, and efficient.
Network Support & Troubleshooting
Diagnosis and resolution for internet instability, switching issues, wireless connectivity, LAN performance, IP conflicts, and general network faults.
Email & Communication Support
Configuration and troubleshooting of email accounts, Outlook issues, sending and receiving errors, sync problems, and user mail access.
PC, Laptop & Windows Services
Windows installation, formatting, updates, device optimization, user profile fixes, printer setup, shared folder access, and general endpoint support.
Software Installation & Activation
Deployment and activation of essential business software, including engineering applications, productivity tools, utilities, licensed platforms, and custom requirements.
Infrastructure & Expansion Support
Support for office moves, new department setup, workstation deployment, user onboarding, cabling coordination, and infrastructure growth planning.
Preventive Maintenance
Health checks, cleanup, update control, early issue detection, and maintenance routines that reduce downtime before it becomes costly.
Structured service delivery, not random troubleshooting.
The value of an AMC is not only in solving issues—it is in having a dependable support framework with clear coverage, escalation, and accountability.
Routine Visits
Planned visits throughout the month for recurring support, preventive action, and user assistance.
Emergency Visits
When business-critical issues appear, our team can step in fast with urgent on-site support.
Remote Resolution
For many daily IT issues, our engineers can connect remotely and resolve the problem quickly.
Monthly Visibility
Every task, ticket, visit, and support action can be tracked for full service transparency.
Who benefits most from this service?
Gain reliable support coverage without the cost of building a complete in-house team.
Keep teams online, connected, and productive while your business scales.
Especially valuable when specialized software and fast technical assistance are business-critical.
Track all maintenance actions, support history, and service logs through a client-facing system.
Support where it matters: people, systems, uptime.
We help companies reduce downtime, improve response speed, and keep their IT environment ready for daily business demands.
A clear record of every support action.
Existing contracted clients can access a dedicated portal to review monthly activity, support history, issue logs, maintenance visits, and service actions performed by our team.
Built for visibility and confidence
The client portal helps your management team understand exactly what was handled, when it happened, and how your support coverage is being delivered.
See all support cases opened across the month.
Track scheduled and emergency visits with service notes.
Keep stakeholders informed with a documented service trail.
Professional delivery backed by a specialized team.
Our AMC service is supported by experienced professionals across different technical functions—not a one-person support model.
Dedicated Support Engineers
Engineers focused on user support, issue handling, diagnostics, and service continuity for daily business needs.
Infrastructure Specialists
Professionals capable of handling office setup, structured IT environments, upgrades, and expansion from the ground up.
On-Site + Remote Coverage
A balanced delivery model that combines physical presence when needed and fast remote support for day-to-day responsiveness.
Secure a reliable IT support partner for your company.
Let’s discuss your current IT challenges, team size, number of branches, software requirements, and support expectations—then we will recommend the right AMC scope for your business.